APA (7th ed.) Citation

De Rose. (1994). The value network: Integrating the five critical processes that create customer satisfaction. AMACOM.

Chicago Style (17th ed.) Citation

De Rose. The Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction. New York: AMACOM, 1994.

MLA (9th ed.) Citation

De Rose. The Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction. AMACOM, 1994.