APA (7th ed.) Citation

Boyett. (1993). The quality journey: How winning the Baldrige sparked the remaking of IBM. A Dutton Book.

Chicago Style (17th ed.) Citation

Boyett. The Quality Journey: How Winning the Baldrige Sparked the Remaking of IBM. New York: A Dutton Book, 1993.

MLA (9th ed.) Citation

Boyett. The Quality Journey: How Winning the Baldrige Sparked the Remaking of IBM. A Dutton Book, 1993.

Warning: These citations may not always be 100% accurate.