Values-based service for sustainable business : lessons from IKEA

Main Author: Edvardsson
Other Authors: Enquist, Bo
Published: New York: Routledge, c2009.
Subjects:
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090 0 0 |a HD 9980.5   |b .E38 2009 
100 1 0 |a Edvardsson  
245 1 0 |a Values-based service for sustainable business :   |b lessons from IKEA   |c Bo Edvardsson and Bo Enquist. 
260 0 0 |a New York:   |b Routledge,   |c c2009. 
300 |a x, 131p. 
504 0 0 |a Includes bibliographical references and index 
610 2 0 |a Ikea (Firm)  
650 0 0 |a Sustainable development  
650 0 0 |a Service industries  
650 0 0 |a Customer services --   |x Management  
700 1 1 |a Enquist, Bo  
999 |a 00031918  |b Book  |c Open Shelf  |e IKIM Kuala Lumpur