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Values-based service for sustainable business : lessons from IKEA
Customer services --
Includes bibliographical references and index
The essence of services marketing Adrian Payne.
Client-consultant collaboration : coping with complexity and change edited by Anthony F. Buono, Flemming Poulfelt.
Good service is good business : 7 simple strategies for success.
Auditing your customer service : the foundation for services John Leppard and Liz Molyneux.
Producer services development and trade : Malaysian and Asean in the Uruguay round Sieh Lee Mei Ling.
by: Sieh Lee Mei Ling