Lean six sigma for the office

Main Author: Martin, 1952-
Published: Boca Raton: CRC Press, 2009.
Series:Series on resource management
Subjects:
LEADER 00708cam a2200205 7i4500
001 0000020940
005 20101220090000.0
020 0 0 |a 9781420068795  
090 0 0 |a HD 62.15   |b .M37 2009 
100 1 0 |a Martin,   |d 1952-   |q (James William)  
245 1 0 |a Lean six sigma for the office   |c James William Martin. 
260 0 0 |a Boca Raton:   |b CRC Press,   |c 2009. 
300 |a xxii,339p:   |b ill. 
490 0 0 |a Series on resource management 
504 0 0 |a Includes bibliographical references and index 
650 0 0 |a Total quality management.  
650 0 0 |a Office management  
650 0 0 |a Six sigma (Quality control standard)  
650 0 0 |a Service industries --   |x Quality control  
999 |a 030834  |b Book  |c Open Shelf  |e IKIM Kuala Lumpur