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Good service is good business : 7 simple strategies for success.
Success in business
IKIM Kuala Lumpur
HF 5415 5 1994
Auditing your customer service : the foundation for services John Leppard and Liz Molyneux.
The only thing that matters : bringing the power of the customer into the center of your business Karl Albrecht.
Building a customer responsive organisation : the quality way F.W. Davis & K.B. Mandrodt.
Relationship marketing : successful strategies for the age of the customer Regis McKenna.
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance Dave Mitchell.
by: Mitchell, 1961-