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The essence of total quality management
The essence of management series
Total quality management
Essentials of total quality management Richard L. Williams.
Total quality management : three steps to continuous improvement Arthur R. Tenner, Irving J. DeToro.
Achieve total quality David Hutchins.
Total quality and human resources : an executive guide Barrie Dale and Cary Cooper.
Breakthrough thinking in total quality management Glen D. Hoffherr, John W. Moran, Gerald Nadler..