Quality without tears : the art of hassle-free management

Main Author: Crosby
Published: New York: McGraw-Hill, c1984.
Subjects:
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245 1 0 |a Quality without tears :   |b the art of hassle-free management   |c Philip B. Crosby. 
260 0 0 |a New York:   |b McGraw-Hill,   |c c1984. 
300 |a xiii, 205 p. 
504 0 0 |a Includes index 
650 0 0 |a Quality assurance  
999 |a 000129  |b Book  |c Open Shelf  |e IKIM Kuala Lumpur 
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