APA Citation

Crosby. (1984). Quality without tears: The art of hassle-free management. New York: McGraw-Hill.

Chicago Style Citation

Crosby. Quality Without Tears: The Art of Hassle-free Management. New York: McGraw-Hill, 1984.

MLA Citation

Crosby. Quality Without Tears: The Art of Hassle-free Management. New York: McGraw-Hill, 1984.

Warning: These citations may not always be 100% accurate.