APA Citation

Oakland. (1993). Total quality management: The route to improving performance (2nd ed.). Oxford: Butterworth-Heinemann.

Chicago Style Citation

Oakland. Total Quality Management: The Route to Improving Performance. 2nd ed. Oxford: Butterworth-Heinemann, 1993.

MLA Citation

Oakland. Total Quality Management: The Route to Improving Performance. 2nd ed. Oxford: Butterworth-Heinemann, 1993.

Warning: These citations may not always be 100% accurate.