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The Oz principle :
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The Oz principle : getting results through individual and organizational accountability
Success in business --
A passion for excellence : the leadership difference Tom Peters, Nancy Austin.
Value-directed management : organizations, customers, and quality Bernard Arogyaswamy and Ron P. Simmons.
Out of the crisis : quality, productivity and competitive position W. Edwards Deming.
Japanese management in America and Britain : revelation or requiem for western industrial democracy? Donald Duncan Gordon.
Japanese-style management abroad : the case of Malaysian subsidiaries Raduan Che Rose;
by: Raduan Che Rose