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Japanese quality concepts :
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Japanese quality concepts : an overview
Total quality management --
Quantum quality : quality improvement through innovation, learning & creativity William C. Miller.
The Quality roadmap : how to get your company on the quality track-- and keep it there Ray Svenson ... [et al.].
Managing quality : the primer for middle managers Randall S. Schuler and Drew L. Harris.
Achieve total quality David Hutchins.
The essence of total quality management John Bank.